![]() ![]() She is also lead author of ‘Appreciative Inquiry for Change Management’. She is the author ‘Positive Psychology at Work’, Positive Psychology in Business', 'Co-creating planning teams for dialogic Organisational Development and ‘Positive Psychology and Change’. She is often asked to help when things are ‘stuck’ or dysfunctional at a team, organisational or individual level, yet is equally able to help make good better. ![]() She helps organizations to address their issues, meet their challenges and achieve their desires in areas of organisational life such as performance, change, strategy, relationships, morale, engagement and motivation, working together, process improvement, leadership, co-ordination, and effectiveness. She works in the areas of team development, whole system change and organisational development. ![]() A chartered organisational psychologist, Sarah is an experienced facilitator with special expertise in creating individually designed large or whole system interventions based on Positive Psychology, Appreciative Inquiry, Open Space and other key collaborative transformation methodologies. Since then she has worked for nearly 30 years with organizations from production and service sectors as well as with higher education, not-for-profit and local and central government across Europe and further afield. ![]() Initially a social worker, Sarah built her expertise in helping people change their ways of thinking and behaviour by working in child protection. You should also feel that you now have the confidence to enter your next courageous conversation equipped to create the best opportunity for a successful outcome. You should come away from the course feeling that you have a route map for preparing and conducting a courageous conversation that is supported by both research and practical experience. The pathway that is presented, from preparation to post meeting follow up, is supported by a preparation model and three specific areas of positive psychology research. To help with this challenge, the course spends some time helping you work through exercises that will help lower your anxiety and create a more useful mental state from which to approach the conversation. The course recognises that the very thought of having a courageous conversation with someone can raise anxiety levels, and that such anxiety is not helpful to the conversation. Beyond that, the course offers useful ways of thinking about preparing for any difficult conversation. The course looks at two sub-categories of courageous conversation in more detail, that of correcting procedural errors, and that of repairing damage caused by poor communication or poor relationships. It explains how, by attending to both the relational aspects of the conversation, as well as the behaviour at hand, you can substantially increase the likelihood of having a successful and productive meeting. It offers a comprehensive framework for preparing for a courageous conversation through to conducting the conversation and how to follow them up. This course will help you prepare and conduct difficult conversations with your staff, or possibly even your boss! The course is distilled from the experience of the presenter, Sarah Lewis, in helping and training leaders and managers in many different situations plan and prepare for such conversations. ![]()
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